Ordering

Oakwood Products accepts the following payment methods:

  • PayPal
  • Secure Online Credit Card (VISA ‘Verified by Visa’, MASTERCARD ‘MasterCard Secure Code’ or American Express)
  • Offline credit card payment by telephone.

PayPal - What's This?

  • PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions.

Secure Online Ordering by Credit Card

You can pay by credit card (Visa, MasterCard or American Express) and feel safe using our secure environment. We use Commweb which is a Secure Online Payment Gateway facility provided by the Commonwealth Bank of Australia (CBA).  Payments are authenticated by Verified by Visa, MasterCard Secure Code and or American Express during the payment process. Credit card details and passwords are all stored in a highly encrypted secure database. Payment by credit card is the easiest and most efficient method of shopping at Oakwood Products.

Credit cards are charged at the time of ordering. If a card has been declined, we will email you informing you, and you will be asked to re-enter your payment details. Your order will not be processed or dispatched until payment is authenticated, approved and made in full.

Offline Payments

Some people are uncomfortable with transmitting their credit card details over the Internet, or do not have a credit card. At Oakwood Product we aim to offer all customers the opportunity to shop with us, and provide these other payment options for your convenience:

  • Credit card payment by post or fax.
  • Credit card payment by telephone.

Please contact our Free Call Customer Service number (1800 228 622) should you wish to make a payment via one of these options.

Product Pricing & Goods and Services Tax (GST)

The listed pricing of products on this website, including special offer pricing (Special Offers and Promotions) may change at any time without notice. All listed pricing on this website is in AUD (Australian Dollars). Goods and Services Tax ("GST") is applied to all product pricing listed and is inclusive of the 10% GST.


Postage and Handling Information

Oakwood Products are committed to providing customers with expert advice, quality products and outstanding service. We take pride in ensuring that all products are packaged securely to protect your purchase.

Delivery Costs

When submitting your order you will be given a flat rate of postage based on your order size. 

Standard shipping within Australia has been calculated at the following prices; 

  • $9.95 - Up to 3kg of products 
  • $12.95 – 3kg to 5kg
  • $19.95 – 5kg +

Shipping Policy (Within Australia)

We currently employ the services of Australia Post to deliver your orders. They deliver throughout Australia utilising their logistical network. Please note - if you are in a regional area, we recommend you let us know during the checkout process, using the 'additional comments' box. Typically it can take up to 4-5 days for delivery to regional areas.

Q: When will my order be shipped?

A: All orders will be shipped out the next business day, providing stock is available.

Q: How long will it be before I receive my order?

A: We aim to pick, pack and send all available products within 24 hours of receiving your order. During peak times please allow for 2-4 days. As for when you will receive your order, this will depend on delivery times to your area. For most east coast metro areas allow 1-3 working days, allow 2-5 working days for rural areas or for areas within SA, WA, TAS and NT.

Q: What if my order is on Back Order or Out of Stock?

A: In some cases, we may become out of stock of a particular item prior to your order being dispatched. In this circumstance, we will notify you immediately of any items that will be delayed from being delivered within the standard time. If a backorder becomes unavailable for some reason we will advise by phone or email as soon as known and offer any available substitutes or full refund.

International - Shipping Policy

We do not currently provide an option to courier goods to locations outside of Australia for items bought online via our website. Please see our list of international retailers, to find your closest Oakwood retailer. 

If you would like to further inquire or discuss an international shipment please contact our Customer Service department.